Refund Policy

You may request a refund within 30 calendar days of the applicable charge if the premium prompt collection is not right for your workflow. This guarantee applies to both monthly access and the lifetime purchase.

To be eligible, the request must identify a valid AIPortraitPrompts order and must not involve fraud, repeated refund abuse, unauthorized redistribution of premium prompts, or a payment already reversed through a chargeback. These limits do not reduce refund rights that applicable law gives you.

Email hello@aiportraitprompts.com with the subject “Refund request.” Send the message from the email address used at checkout, or include that order email, the purchase date, and any Stripe receipt or order identifier available to you. You may include a reason to help us improve, but it is not required for an otherwise eligible request.

We normally respond within three business days. Approved refunds are sent to the original payment method through Stripe. Banks and card providers may take an additional 5–10 business days to display the credit.

You can cancel monthly access at any time by emailing us from the order address and requesting cancellation. Cancellation stops the next renewal; unless the current charge is refunded, access remains active through the end of the paid billing period.

Cancellation alone does not automatically refund the current period. To request a refund, follow the process above within 30 days of the charge. If a monthly payment is refunded, access may end when the refund is approved.

Lifetime access is a one-time payment and does not renew. It is eligible for the same 30-day guarantee. After 30 days, the purchase is generally final unless the law requires a refund, the charge was duplicated or unauthorized, or we are unable to provide the purchased access.

When a lifetime purchase is refunded, premium access ends and you must stop copying, sharing, or reusing the premium prompt text. We do not claim ownership of images you already generated; their ownership and permitted use continue to depend on applicable law and the terms of the AI tool used.

If you did not receive access instructions, first check the inbox and spam folder for the email used at checkout, then contact us. We will try to restore valid access before treating the issue as a refund request. Confirmed duplicate charges and payments for access we cannot deliver are refundable.

Please contact us before opening a payment dispute so we can locate the order and resolve the issue. A chargeback may cause paid access to be suspended while the payment provider reviews the transaction.

This policy does not limit mandatory cancellation, refund, or consumer-protection rights that apply in your jurisdiction.

Refund and cancellation requests can be sent to hello@aiportraitprompts.com.